Customer Satisfaction Feedback Form

Customer satisfaction is very important to us and plays a significant role within our business. Our Aim is to create and cultivate long- term and sustainable relationship with our clients, therefore we kindly ask you to share your feedback with us in this questionnaire. It should only take 10 minutes of your time.

Your opinion is very important to us. You have placed trust in our company, and we would like to know to what extend we cover your expectations and needs by evaluating the quality of our consultants, trainings, support and products.

We believe that with your kind collaboration and support we can ensure our valuable customers a continuous improvement of our products and services.

Please be informed that your answers will be treated confidentially and will only be used internally in our company.

Thank you very much in advance for your participation!

Overall Impression *

	Very poor	Poor	Fair	Good	Excellent
Your choice

Consulting Services *

	Very poor	Poor	Fair	Good	Excellent
Level of Understanding of Customers’ Organisation
Level of Understanding of Customers’ Requirements
Consultants’ Knowledge of Product and Use
Consultants Communication Skills
Consultants’ Quality of Deliverables
On-Time Delivery
Strong Project Management Capabilities
You would recommend the implementation to others

Training *

	Very poor	Poor	Fair	Good	Excellent
Training Performance
Training Material
The Objectives of the Training Achieved
The Pace of the Training
The Infrastructure of the Training

Support *

	Very poor	Poor	Fair	Good	Excellent
Level of Understanding of Customers’ Organisation
Level of Understanding of Customers’ Requirements
Consultants’ Communication Skills
Speed of Response
Added Value

Product *

	Very poor	Poor	Fair	Good	Excellent
Meeting Expectations

Customer Satisfaction Feedback Form

Customer Satisfaction Feedback Form

Overall Impression *

Consulting Services *

Training *

Support *

Product *

What specifically did you like about the Consultant ?

What recommendations do you have for the Consultants’ Improvement ?

Other Comments: